Privacy Policy

Privacy Policy Statement

According to the Law of Ukraine “On Personal Data Protection”, by filling out the registration (order) form and ticking the box confirming that you have read this Privacy and Personal Data Processing Policy (hereinafter referred to as the “Privacy Policy”), you consent to the processing of your personal data for the purpose of ensuring the execution of civil-legal relations when booking/purchasing tickets for international passenger transportation. If you do not check the box to provide consent to the processing and use of your personal data but continue to actively use the website test.lev-bus.com.ua, this indicates your agreement with the terms of this Privacy Policy and your unconditional acceptance thereof.

Personal Information Collected and Processed via the Website

Most operations on the Website can be performed without providing personal information. However, when you purchase/book a ticket on the Website and/or purchase other products or services, including subscribing to LEV-BUS services, the following information may be collected:

Contact details (your name and surname and/or the passenger’s name and surname, contact phone number, and email address);
Profile data, your username and password;
Information about purchased services.

If necessary, LEV-BUS may verify certain information by asking you to either (a) upload a scanned copy of your ID (which will be securely stored on our servers), or (b) identify yourself by other acceptable means.

To reduce errors in our database, LEV-BUS may verify the authenticity of users and prevent misuse of the system.

LEV-BUS also collects aggregated information about your activity on our website (e.g., number/direction of trips, site response time to your request, etc.). This information may be published in a public profile on our site without personal identification.

Depending on your intended use of the LEV-BUS service, some requested information is mandatory, while some is optional. If you refuse to provide the mandatory information, you will not be able to complete certain purchase transactions. All other LEV-BUS services will remain available to you.

Your credit card number is used exclusively by services that handle payments.

Purposes of Personal Data Processing

LEV-BUS collects and uses your personal data for the following purposes:

Providing services to you;
Fulfilling legal obligations (including transportation agreements);
Processing financial transactions (specifically to confirm payment via payment systems);
Sending purchased/booked tickets and related services;
Customer service, including support for requests and claims;
Managing your account data;
Sending requested information about tickets or transportation services;
Notifying you of special offers from LEV-BUS;
Managing promotional campaigns you participate in and informing you of the results;
Providing updates on complaint resolutions or actions taken regarding service misuse;
Analyzing additional services to improve the Website;
Processing individual requests and enhancing our services.

Processing, Storage, and Protection of Personal Data

Personal data is processed and stored on secure LEV-BUS servers. The data is stored in the Personal Data Database or a separate data table of the Website. All LEV-BUS employees may have access to personal data.

The storage and processing location is:
14 Pid Dubom St., Lviv, Ukraine, 79019

The storage period of personal data is unlimited. After collection and processing, data may be archived or deleted.

You have the right to access, rectify inaccurate data, withdraw your consent to processing, or request deletion by contacting LEV-BUS. To access your personal data, LEV-BUS reserves the right to request additional information or documents to verify your identity.

To update, access, modify, block, or delete your personal data, or withdraw your consent, or if you have any remarks or claims, you can contact LEV-BUS at:
Email: lev-bus@ukr.net
Mailing Address: 14 Pid Dubom St., Lviv, Ukraine, 79019

Processing of Minors’ Personal Data

LEV-BUS takes the privacy of minors seriously and does not process or store their personal data without the consent of their legal guardians.

LEV-BUS recommends parents/guardians educate minors about sharing personal data and the associated risks.

Interaction with Third Parties Regarding Personal Data

LEV-BUS does not sell, exchange, lease, or otherwise transfer personal data to third parties unless required by law or upon request of the data subject or as stipulated in this Privacy Policy.

LEV-BUS may engage partners, agents, and representatives in providing services who, due to the nature of their work with LEV-BUS, may access personal data. Please note that websites linked from https://test.lev-bus.com.ua may have different privacy policies. We advise you to review those policies for your safety.

Rights of Personal Data Subjects

Under the Law of Ukraine “On Personal Data Protection”, data subjects have the right to:

Access their personal data;
Be informed about the conditions for access, including third parties receiving their data;
Know the list of personal data being processed and used, data sources, location, and purpose of processing;
Receive confirmation of whether their personal data is being processed and obtain the content of such data;
Object to the processing of their data;
Request changes or deletion of their personal data if they are inaccurate or processed unlawfully;
Protect their personal data from illegal processing or accidental loss, destruction, or damage;
Withdraw their consent for data processing and exercise other rights under the applicable law.

Updates to the Privacy Policy

LEV-BUS reserves the right to make changes to this Privacy Policy. Any material changes will be published here.

LEV-BUS recommends regularly checking this Policy, as continued use of the Website after changes indicates your agreement with the updated terms.

Contact Information

If you have any questions regarding the collection, processing, or protection of your personal data, you can contact LEV-BUS using the following information:

Address: 14 Pid Dubom St., Lviv, Ukraine, 79019
Email: lev-bus@ukr.net
Phone: +38 (067) 885 53 20 (Viber, WhatsApp)